NAME¶
send-pr - submit a GNATS Problem Report (PR) to a support site
SYNOPSIS¶
send-pr
[
--batch |
-b ]
[
--database=
database |
-d database ]
[
--file=
file |
-f file ]
[
--print |
-p ]
[
--request-id ]
[
--severity=
severity |
-s severity ]
[
--help |
-h ] [
--version |
-V ]
DESCRIPTION¶
send-pr invokes an editor on a problem report template (after trying to
fill in some fields with reasonable default values). When you exit the editor,
send-pr submits the completed form to the GNATS system at a central
support site, either directly over the network to the GNATS server or by
e-mail. At the support site, the PR is assigned a unique number and is stored
in the GNATS database according to its category and submitter-id. GNATS
automatically replies with an acknowledgement, citing the category and the PR
number.
To ensure that a PR is handled promptly, it should contain your (unique)
submitter-id and one of the available
categories to identify the
problem area.
The more precise your problem description and the more complete your
information, the faster your support team can solve your problems.
Note: use
send-pr to submit problem reports rather than mailing them
directly. Using both the template and
send-pr itself will help ensure
that all necessary information will reach the support site.
OPTIONS¶
- -b, --batch
- Suppresses printing of most of the messages that send-pr usually
prints while running.
- -d database, --database=database
- Specifies the database to which the PR is to be submitted; if no database
is specified, the local database named default is assumed. This
option overrides the database specified in the GNATSDB environment
variable.
- -f file, --file=file
- Specifies a file where a completed Problem Report or a PR template exists.
send-pr verifies that the contents of the file constitute a valid
PR and asks the user whether the PR should be submitted directly or edited
first. If the PR text is invalid, the user will be notified and given the
option to edit it. If file is set to `-', send-pr reads from
standard input.
- -p, --print
- Displays the PR template for the specified database, or if the
-d or --database options are not specified, print the
template for the local database default. No PR is submitted when
this option is used.
- --request-id
- Sends a request for a Submitter Id to the support site.
- -s severity, --severity=severity
- Sets the initial value of the Severity field to
severity.
- --version, -V
- Displays the version number of the program.
- --help, -h
- Prints a brief usage message.
ENVIRONMENT¶
The environment variable
EDITOR specifies the editor to invoke on the
template.
default:
vi
HOW TO FILL OUT A PROBLEM REPORT¶
Problem reports have to be in a particular form so that a program can easily
manage them. Please remember the following guidelines:
- •
- describe only one problem with each problem report.
- •
- For follow-up mail, use the same subject line as the one in the automatic
acknowledgent. It consists of category, PR number and the original
synopsis line. This allows the support site to relate several mail
messages to a particular PR and to record them automatically.
- •
- Please try to be as accurate as possible in the subject and/or synopsis
line.
- •
- The subject and the synopsis line are not confidential. This is because
open-bugs lists are compiled from them. Avoid confidential information
there.
See the GNU
Info file
gnats.info or the document
Keeping Track:
Managing Messages With GNATS for detailed information on reporting
problems.
FILES¶
/etc/gnats/send-pr.conf The
send-pr configuration file
$HOME/.send-pr.conf User-specific
send-pr configuration file
/tmp/p$$ copy of PR used in editing session
/tmp/pf$$ copy of empty PR form, for testing purposes
/tmp/pbad$$ file for rejected PRs
EMACS USER INTERFACE¶
An Emacs user interface for
send-pr with completion of field values is
part of the
send-pr distribution (invoked with
M-x send-pr). See
the file
gnats.info in the doc subdirectory of the distribution for
configuration, installation and usage information, or see
Keeping Track:
Managing Messages With GNATS
INSTALLATION AND CONFIGURATION¶
See
gnats.info or
INSTALL for installation instructions.
SEE ALSO¶
Keeping Track: Managing Messages With GNATS (also installed as the GNU
Info file
gnats.info)
databases(5),
dbconfig(5),
delete-pr(8),
edit-pr(1)
file-pr(8),
gen-index(8),
gnats(7),
gnatsd(8),
mkcat(8),
mkdb(8),
pr-edit(8),
query-pr(1),
queue-pr(8),
send-pr(1).
AUTHORS¶
Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus Support),
Yngve Svendsen.
COPYING¶
Copyright (c) 1992, 1993, 2002, Free Software Foundation, Inc.
Permission is granted to make and distribute verbatim copies of this manual
provided the copyright notice and this permission notice are preserved on all
copies.
Permission is granted to copy and distribute modified versions of this manual
under the conditions for verbatim copying, provided that the entire resulting
derived work is distributed under the terms of a permission notice identical
to this one.
Permission is granted to copy and distribute translations of this manual into
another language, under the above conditions for modified versions, except
that this permission notice may be included in translations approved by the
Free Software Foundation instead of in the original English.