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.\" ========================================================================
.\"
.IX Title "rt-crontool 1"
.TH rt-crontool 1 "2019-02-08" "perl v5.28.1" "Request Tracker Reference"
.\" For nroff, turn off justification.  Always turn off hyphenation; it makes
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.SH "NAME"
rt\-crontool \- Command\-line interface to Request Tracker
.SH "SYNOPSIS"
.IX Header "SYNOPSIS"
.Vb 6
\&    # find all active tickets in the queue \*(Aqgeneral\*(Aq and set their priority to 99 if they are overdue:
\&    rt\-crontool \e
\&      \-\-search RT::Search::ActiveTicketsInQueue  \-\-search\-arg general \e
\&      \-\-condition RT::Condition::Overdue \e
\&      \-\-action RT::Action::SetPriority \-\-action\-arg 99 \e
\&      \-\-verbose
\&
\&    # Escalate tickets
\&      rt\-crontool \e
\&        \-\-search RT::Search::ActiveTicketsInQueue  \-\-search\-arg general \e
\&        \-\-action RT::Action::EscalatePriority
.Ve
.SH "DESCRIPTION"
.IX Header "DESCRIPTION"
This script is a tool to act on tickets from an external scheduling tool, such
as cron.
.PP
Security:
.PP
This tool allows the user to run arbitrary perl modules from within \s-1RT.\s0 If
this tool were setgid, a hostile local user could use this tool to gain
administrative access to \s-1RT.\s0 It is incredibly important that nonprivileged
users not be allowed to run this tool. It is suggested that you create a
non-privileged unix user with the correct group membership and \s-1RT\s0 access to
run this tool.
.SH "OPTIONS"
.IX Header "OPTIONS"
.IP "search" 4
.IX Item "search"
Specify the search module you want to use
.IP "search-arg" 4
.IX Item "search-arg"
An argument to pass to \-\-search
.IP "condition" 4
.IX Item "condition"
Specify the condition module you want to use
.IP "condition-arg" 4
.IX Item "condition-arg"
An argument to pass to \-\-condition
.IP "action" 4
.IX Item "action"
Specify the action module you want to use. This option may be repeated to apply multiple actions to found tickets.
.IP "action-arg" 4
.IX Item "action-arg"
An argument to pass to \-\-action. This option may be repeated to pass corresponding arguments to multiple calls of \-\-action.
.IP "template" 4
.IX Item "template"
Specify name or id of template(s) you want to use
.IP "transaction" 4
.IX Item "transaction"
Specify if you want to use either 'first', 'last' or 'all' transactions
.IP "transaction-type" 4
.IX Item "transaction-type"
Specify the comma separated list of transactions' types you want to use
.IP "log" 4
.IX Item "log"
Adjust LogToSTDERR config option
.IP "verbose" 4
.IX Item "verbose"
Output status updates to \s-1STDOUT\s0